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  1. Call to Order by Chair

    City Administrator Carmen Chu called the meeting to order at 10:03 am.

  2. Roll Call

    Carmen Chu, City Administrator, Chair

    Linda Gerull, Chief Information Officer, Department of Technology

    Ashley Groffenberger, Budget Director, Mayor’s Office

    Shamann Walton, President, Board of Supervisors

    Ben Rosenfield, Controller

    Carol Isen, Acting Director, Department of Human Resources

    Dr. Grant Colfax, Director, Department of Public Health

    Michael Carlin, Acting Director, Public Utilities Commission

    Michael Lambert, City Librarian, Public Library

    Mary Ellen Carroll, Director, Department of Emergency Management

    Ivar Satero, Director, San Francisco International Airport

    Jeffrey Tumlin, Director, Municipal Transportation Agency

    Trent Rhorer, Executive Director, Human Services Agency

    Charles Belle, Public Member

    Nnena Ukuku, Public Member

    Carmen Chu

    Linda Gerull

    Ashley Groffenberger

    Natalie Gee (for Shamann Walton)

    Jack Wood (for Ben Rosenfield)

    Kate Howard (for Carol Isen)

    Eric Raffin (for Dr. Grant Colfax)

    Ken Salmon (for Michael Carlin)

    Michael Lambert

    Michelle Geddes (for Mary Ellen Carroll)

    Jeff Littlefield (for Ivar Satero)

    Lisa Walton (for Jeffrey Tumlin)

    Natalie Toledo (for Trent Rhorer)

    Charles Belle

    Nnena Ukuku

  3. Approval of Meeting Minutes from February 18, 2021 (Action Item)

    The minutes were approved.


    Mr. David Pilpel made public comment to request inclusion in the minutes as a guest and to suggest inclusion of department of guests.

  4. Chair Update

    City Administrator Carmen Chu updated the committee on three legislative items related to COIT.


    The Board of Supervisors held a hearing on the state of the digital divide in San Francisco on March 11. COIT presented alongside the Mayor’s Office of Housing & Community Development, the Department of Technology, and other city departments. The hearing can be viewed on the SFGovTV website.


    The FY 2022-26 ICT Plan was submitted to the Mayor and Board of Supervisors on March 1. The Budget and Finance Committee will hear the item in an upcoming meeting. In addition, Supervisor Haney has asked for additional background information on how the City is supporting innovation and human-centered design practices. COIT, Digital Services, the Office of Civic Innovation, and the Department of Technology will speak to these issues.


    Supervisor Peskin has introduced an amendment to Section 19B or the Acquisition of Surveillance Technology Ordinance that clarifies what types of technologies are required to go through the approval process and establishes a timeline for submission of Surveillance Technology Policies to the Board of Supervisors. The City Administrator’s Office plans to submit all COIT approved Surveillance Technology Policies to the Board.

  5. CIO Update

    Chief Information Officer Linda Gerull provided an overview of how the city’s technology teams have supported vaccine delivery. You can view an example of a multi-language Vaccine Education Public Service Announcement produced by the Department of Technology and narrated by City Administrator Chu here.


    Chief Digital Services Officer Carrie Bishop provided an update on how has shared information on the vaccine rollout with residents. The Digital Services team created a portal on to notify residents about vaccine eligibility. also has a filterable list of vaccine sites, showing languages, mode, eligibility, accessibility, and availability. is able to integrate to show appointment eligibility with Walgreens, CVS, and Primary Health. Shifting eligibility criteria and lack of reliable information from outside appointments are challenges the team is working through.


    Chief Information Officer of the San Francisco Department of Public Health Eric Raffin presented on the technology solutions used in the COVID vaccine strategy. The Department of Public Health has used Epic, the new electronic health record system, to support vaccine delivery, supporting mobile capability and geolocation. The Department of Public Health has also used data modeling to ensure efficient vaccine distribution. As of March 13, about 30% of San Francisco residents had received one dose of a vaccine and more than 70% of residents over 65 had received a dose.  

  6. Major IT Project Update: Public Safety Radio Replacement

    The Department of Emergency Management (DEM) will provide an update on the current status of the Public Safety Radio Replacement Project.

    Michelle Geddes provided an update on the status of the Public Safety Radio Replacement Project. The remaining project funding requested from COIT is to cover finance payments that are required until 2026. Phases 1 and 2 of the cutover are complete; all dispatching is being done on the new radio systems.


    Mr. David Pilpel made public comment to suggest applying lessons learned from this project to other departments with radio systems.

  7. Discussion on Citywide Technology Policies and Standards

    Section 22A.3(c) states COIT shall review and approve Information and Communication Technology (ICT) standards, policies and procedures to enable successful development, operation, maintenance, and support of the City's ICT. COIT staff will provide an overview of existing technology policies and direction for future policy development.

    COIT Policy Analyst Emma Fernandez presented an overview of existing COIT policies and priorities for developing policies in the areas of technology standards, accessible design, and data management.


    Mr. David Pilpel made public comment to suggest COIT policies on virtual meeting standards, website content and design, and telecommunications updates. He suggested reviewing policies and standards once a year.

  8. Surveillance Ordinance: Security Cameras (Action Item)

    Section 19B of the City & County of San Francisco’s Administrative Code requires all departments with surveillance technologies to develop a Surveillance Impact Report and Surveillance Technology Policy for their ongoing authorized use. Each Surveillance Technology Policy must be approved by COIT before they are reviewed by the Board of Supervisors.

    The following departments will be using the citywide policy standard for the ongoing use of security cameras:

    • Airport
    • Arts Commission
    • Asian Art Museum
    • Child Support Services
    • City Administrator
    • Emergency Management
    • Fire
    • Homelessness and Supportive Housing
    • Human Resources
    • Human Services Agency
    • Port
    • Public Health
    • Recreation and Parks
    • Rent Board
    • Technology
    • War Memorial

    The following departments will use a department specific policy for use of security cameras:

    • Municipal Transportation Agency
    • Public Library
    • Public Utilities Commission

    COIT Director Matthias Jaime presented an overview of the use of security cameras across city departments, and the previous discussion about the technology use at public meetings of the Privacy and Surveillance Advisory Board. Sixteen departments adopted a standard citywide template policy drafted by COIT and provided department-specific information in the policy appendix: Airport, Arts Commission, Asian Art Museum, Child Support Services, City Administrator, Emergency Management, Fire, Homelessness and Supportive Housing, Human Resources, Human Services Agency, Port, Public Health, Recreation and Parks, Rent Board, Technology, and War Memorial. Three departments developed their own department-specific policy, informed by the template: Municipal Transportation Agency, Public Library, and Public Utilities Commission. These policies cover cameras that are used for security in areas accessible to the public and that are owned and operated by the City. Policies for other types of cameras will be heard in future meetings.


    Mr. David Pilpel made public comment to support advocacy around changing state law for a one-year retention period for camera footage.


    The citywide policy with 16 department appendices and the policies for Municipal Transportation Agency, Public Library, and Public Utilities Commission were approved to be shared with the Board of Supervisors for review.

  9. Public Comment

    There was no public comment.

  10. Adjournment

    The meeting adjourned at 11:36 am.

Sunshine Ordinance

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