Strategic Goals
The City's vision is to become a responsive, transparent digital city with easy to use and accessible services for every resident, visitor, business, and employee.
Support and Maintain Critical Infrastructure
The City’s technology infrastructure is the basic set of systems that support our operations and requires continual investment to ensure mission critical systems are available at all times.
Prepare and Protect City Systems
San Francisco’s information systems and communications must function efficiently at all times. Cybersecurity and disaster preparedness should be prioritized to ensure important services can be restored quickly if connection is interrupted.
Make City Operations More Efficient and Effective
To provide the next generation of services, our technology needs to create efficiencies in cost and operations. Analytics and data science will guide our way.
Improve the Customer Service Experience
All government services should strive to improve the customer experience. Replacing our legacy technologies, redesigning existing practices, and innovating new services is key to our modernization efforts.
Citywide Initiatives
The City invests in technology that aligns with our strategic goals. This section highlights San Francisco's ongoing technology initiatives.
Forecasting and Recommendations
The FY 2020-24 Technology Plan describes our fiscal strategies and recommendations to fund current and upcoming projects over the next 5 years.