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Support and Maintain Critical Infrastructure

The City’s technology infrastructure is the basic set of systems that support our operations and requires continual investment to ensure mission critical systems are available at all times.

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Networks, Data Storage and Telephony

With the ultimate goal of connecting all City buildings by 2025, the City will begin installing a Software Defined Network, invest in the build of a hybrid cloud environment, and modernize voice communications used by City employees.

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Prepare and Protect City Systems

San Francisco’s information systems and communications must function efficiently at all times. Cybersecurity and disaster preparedness should be prioritized to ensure important services can be restored quickly if connection is interrupted.

Cybersecurity

Cybersecurity

The Department of Technology is rolling out strong data protection policies and cyber risk management practices while integrating superior cybersecurity tools.

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Disaster Preparedness

San Francisco is vulnerable to a multitude of threats, both man-made and natural. The City will begin new programs, such as simulating cyberattacks, tightening collaboration with neighboring counties and cities, and strengthening partnerships with federal and local cyber professionals.

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Make City Operations More Efficient and Effective

To provide the next generation of services, our technology needs to create efficiencies in cost and operations. Analytics and data science will guide our way.

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Citywide Shared Systems

Shared, enterprise systems reduce duplication of business technology assets and are effective methods to share data and resources. Over the next five years, the City will increase the use of shared, enterprise applications to further reduce cost and accelerate the modernization of business technologies

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Data Sharing and Architecture

DataSF will continue citywide efforts to capture the full potential of data and obtain high-quality information from the widest data sharing and analytics. 

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Improve the Customer Experience

All government services should strive to improve the customer experience. Replacing our legacy technologies, redesigning existing practices, and innovating new services is key to our modernization efforts.

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Enhance Resident Experiences with Digital Services

The City is committed to enhancing the customer experience with digital services through a transformative service redesign. This entails unveiling the new City website, featuring services that are now easier to use and more accessible for all.